We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags and in its original packaging.

To start a return, you can contact us at info@weareaeva.co.uk. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. If you choose to use our portal, please follow the instructions there. Items sent back to us without first requesting a return will not be accepted. Items returned to us that are damaged or in an unsaleable condition will be rejected and your refund request denied.

For hygiene reasons and the safety of our customers, certain types of items cannot be returned. These include Scrunchies and Headbands. This does not affect your statutory rights.

Please inspect your order upon receipt and contact us immediately if you received the wrong item, or if it is defective or damaged, so that we may evaluate the issue and make it right. Please include images of the order and your order number. If an order placed less than 6 months ago has become faulty, please contact us at info@weareaeva.co.uk.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll automatically receive a refund on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@weareaeva.co.uk.